We will take some information from you to provide services. Certain personal details will be taken from you in order to confirm your appointment and email medical questionnaires and consent forms. Full and accurate information about your medical history and current medications will need to be disclosed. You will need to complete a detailed health questionnaire to assess suitability for treatment.

Qualifications and Certificates: Our vitamin therapists and aesthetics practitioners are fully trained and accredited in I-PRF, micro-needling, mesotherapy, phlebotomy, advanced anti-wrinkle injections, vitamin IM (intramuscular) injections, and vitamin IV (intravenous) nutritional drips as well as safeguarding, life support, anaphylaxis and first aid training.

Appointments: Verve Clinic operates on an appointment-only basis and is subject to availability. You can make an appointment by telephoning our clinic and we shall endeavour to accommodate your requirements.

Cancellation of appointments: Verve Clinic requires 24 hours’ notice for cancellations or the rescheduling of appointments. 50% charge of the treatment fee will be incurred otherwise. In the event of a missed appointment or failure to notify us of non-attendance within 24 hours’ – the standard policy is for the full treatment fee to be paid. If you are unable to attend or need to reschedule, please notify us as soon as possible.

Following an appointment: If you have any concerns about the information given to you or if you experience unexpected effects from treatments, you must seek medical advice.

Pricing: Prices can fluctuate from time to time without notice.

Insurance: Verve Clinic is fully insured.

Payment Fees: All fees are payable immediately after treatment by cash, debit, or credit card. All credit cards accepted apart from American Express.

For corporate clients – we will send an invoice for the full amount to be paid within 7 days of invoice date. External visits need to be paid in advance and an appointment will only be confirmed once the payment is made in full. You will have the opportunity to add on treatments for additional vitamin therapy which can be paid for at the end of your visit.

Data Protection: Verve Clinic is a registered member of ICO (Information Commissioner’s Office) – General Data Protection Regulation (GDPR) and the Data Protection Act 2018. All client information is kept highly confidential. Call-out Visits: Our Vitamin Therapy call out service can be provided within a 5-mile radius only and requires a minimum spend of £300.
We do not offer refunds on call outs. Every person having an appointment must have their own email address. We will email a medical consent form to be completed in advance of your appointment. If the medical consent form has not been completed in advance of the appointment then we reserve the right to cancel.

Covid-19: There are currently no legal requirements for masks to be worn as currently set by government guidance, and Verve Clinic has currently relaxed rules on mask-wearing. This may change based on the advice received on Public Health England’s policies. We are closely monitoring the developments with COVID-19 procedures. Our Vitamin Therapists/Aesthetics Practitioners on duty may continue to wear masks in the clinic. Please do not attend your appointment if you have tested positive for COVID-19. Wait to be symptom-free and test negative before attending another appointment. Please do not attend your appointment if you are feeling unwell or showing some of the symptoms of COVID-19. This include high temperature, fever or shivering, coughing, loss of sense of taste or smell and shortness of breath, sore throat, runny nose, headaches, feeling sick, sickness or diarrhoea, feeling sick or being sick or, if you have a cold or any other flu like symptoms. In our clinical setting, we continue to thoroughly wipe down the areas in which we work including but not limited to, chairs, treatment bed and handles in between appointments. Our staff will not be working if unwell or have COVID-19 symptoms and if they have tested positive for COVID-19.

When to consider wearing a face covering or a face covering: Wearing a face covering or face mask can reduce the number of particles containing viruses that are released from the mouth and nose of someone who is infected with COVID-19 and other respiratory infections. Face coverings can also protect the person wearing the face covering from becoming infected by some viruses. When to wear a face covering: When you have come into close contact with someone at higher risk of becoming seriously unwell from COVID-19 or other respiratory infections. When COVID-19 rates are high, you tend to be in close contact with other people, such as in crowded and enclosed spaces. When there are a lot of respiratory viruses circulating, such as in winter, you will be in close contact with other people in crowded and enclosed spaces.

Testimonials: These can be found on my Facebook page.